Privacy policy
BLACK SHEEP operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the "Services"). BLACK SHEEP is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand our practices.
SECTION 1 – PERSONAL INFORMATION WE COLLECT
When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. Personal information does not include information collected anonymously or de-identified. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by Singapore law:
- Contact Details: Name, email address, billing and shipping addresses, and phone number.
- Financial Information: Credit/debit card details, financial account numbers, transaction history, and payment confirmations.
- Account Information: Username, password, security questions, preferences, and settings.
- Transaction Information: Items viewed, added to cart/wishlist, purchased, returned, exchanged, or canceled, as well as past transactions.
- Communications: Information you provide in customer support or other communications.
- Device & Usage Information: Device, browser, IP address, network, and interaction data with the Services.
Personal Information Sources
We may collect personal information:
- Directly from you when you provide it, create an account, or use the Services.
- Automatically through the Services, including cookies and similar technologies.
- From our service providers acting on our behalf.
- From partners or other third parties.
SECTION 2 – HOW WE USE YOUR PERSONAL INFORMATION
We may use your personal information for the following purposes:
- Provide, Tailor, and Improve the Services: Process payments, fulfill orders, manage accounts, arrange shipping, facilitate returns/exchanges, and personalize your experience.
- Marketing and Advertising: Send marketing communications and show online advertisements, based on your consent. You may opt out at any time via email or unsubscribe links.
- Security and Fraud Prevention: Authenticate accounts, secure payments, detect and prevent fraudulent or illegal activity, and protect public safety.
- Communicating with You: Provide customer support and maintain business relationships.
- Legal Compliance: Comply with laws, respond to legal processes, enforce terms, and protect rights.
SECTION 3 – DISCLOSURE OF PERSONAL INFORMATION
We may disclose your personal information to:
- Shopify and Third-Party Service Providers: IT management, payment processing, logistics, cloud storage, analytics, and customer support.
- Business & Marketing Partners: To support personalized advertising based on your online activity with our Store and other merchants.
- Affiliates or Corporate Group Entities.
- Legal and Corporate Transactions: Mergers, bankruptcy, or to enforce legal obligations.
Service providers are only permitted to use your personal information to provide services to us and are contractually required to protect your data.
SECTION 4 – RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify. Information you submit will be transmitted to and shared with Shopify, including for enhanced features that incorporate data from interactions with other merchants. Shopify is responsible for the processing of personal information in accordance with their Shopify Privacy Policy.
SECTION 5 – THIRD-PARTY WEBSITES AND LINKS
Our Services may include links to third-party websites. We are not responsible for their privacy practices or content. Information you share on third-party platforms may be visible to others.
SECTION 6 – CHILDREN'S DATA
We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information about a child, contact us at hello@blacksheep.sg to request deletion.
SECTION 7 – SECURITY AND RETENTION
We implement reasonable security measures but cannot guarantee "perfect security." Retention of your personal information depends on business, legal, and contractual requirements.
SECTION 8 – YOUR RIGHTS AND CHOICES
Depending on your jurisdiction, you may have rights to:
- Access, delete, or correct your personal information.
- Request portability of your personal information.
- Opt out of marketing, targeted advertising, or the sale/share of information.
- Withdraw consent or object to processing.
Requests can be made via hello@blacksheep.sg We may need to verify your identity before processing requests.
SECTION 9 – INTERNATIONAL TRANSFERS
Your personal information may be transferred, stored, or processed outside your country of residence. Transfers from the EEA or UK rely on mechanisms like Standard Contractual Clauses or equivalent legal frameworks under Singapore Law.
SECTION 10 – CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes in practices, legal, or regulatory requirements. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
SECTION 11 – CONTACT US
For questions contact us at:
Email: hello@blacksheep.sg
