Refund policy

For assistance, email hello@blacksheep.sg with your order details and supporting photos where relevant.

Exchanges

• One exchange within 14 days of purchase or delivery, subject to availability and inspection. Items must be unworn and in their original condition and packaging.

• Exchanges are by appointment only in Singapore, for items of equal or higher value. Price differences apply.

• Shipping fees are non-refundable and cannot be used as exchange credit.

• Earrings, sale items and international orders are not eligible for change-of-mind exchanges.

Incorrect or Defective Items

• Please report incorrect, damaged or defective items within 7 days of purchase or delivery for assessment.

• Minor variations in colour, texture and finish, normal wear and tear, or damage from misuse are not covered.

Fairs & Exhibitions

• Reserved items may take up to one month to fulfil, depending on the collection.

• Deposits are non-refundable for change of mind. Unfulfilled reservations will be refunded in full.